Friday, February 22, 2008

Phishing Attack against CMU

Well, this was bound to happen sooner or later, but there was a recent phishing attack targeting members of the CMU community. And, no, this wasn't an experiment from our research team.

SCS Computing Facilities has received the following announcement from campus
Computing Services.

*** To verify the authenticity of this message, see Security News &
Events at ***

WHO: Everyone
WHAT: Phishing Emails Sent to Carnegie Mellon Accounts
WHEN: Feb 21, 2008

HOW: Fraudulent emails have recently been sent to Carnegie Mellon
email accounts claiming to be from the "CMU SUPPORT TEAM
" asking people to reply with their "CMU Webmail
account" passwords.


Thursday, February 14, 2008

Gorgeous Virtual Book

This is a digital online book that demonstrates a variety of user interactions. It's really beautiful and well done.

Tuesday, February 05, 2008

Why Programming Languages need More HCI

I just posted a comment to Lambda the Ultimate trying to clarify some misunderstandings about user testing and HCI. Here is the original comment, and my reply is below.

I just created an account to reply to the above post. Just for background purposes, I teach human-computer interaction at Carnegie Mellon University, and am part of the School for Computer Science.

I believe the above poster is making a similar argument that Doug Engelbart made a long time back about the difference between tricycles and bicycles. More specifically, if ease of use was all that mattered, then we would all be riding tricycles.

However, I believe that the above post shows a common misunderstanding of the nature of user tests, and human-computer interaction more broadly. Specifically, HCI is not just about ease of use for "walk up and use" interfaces. We advocate that designers should understand the context of use, set appropriate goals, and measure that we are achieving those goals. Like security or performance, it is holistic and something that has to be intentionally designed in from the beginning, rather than slapped on at the end.

There have also been several studies looking at expert performance of user interfaces, spanning several weeks or months, to measure such things as learnability and overall performance. I believe these kinds of studies could address many of the concerns the above post makes.

Human-computer interaction can also provide new insights for programming languages. To give a concrete example, I will refer readers to the Natural Programming project at CMU, which is looking at how programmers (and non-programmers) already work and developing better tools to streamline those existing practices.

This project has led to better debugging tools (supporting "why" and "why not" questions, which turned out to be how every programmer studied phrased their debugging questions), a better understanding of what kinds of APIs are easier to use (it turns out, quite surprisingly, that objects with lots of constructors don't fare as well as those with simple ones), and better ways of validating that data is correct. Companion projects at other universities have also examined, for example, the role of gender and programming (finding that men tend to tinker a lot more when programming and debugging, which may suggest better ways of teaching computer science).

So, in a narrow sense, I would agree that user testing for ease of use is not enough, but I would also argue that human-computer interaction has *a lot* more to offer programming languages than may appear on first glance.